Home > Shipping Questions > Returns & Exchanges > What happens if my order is returned or otherwise undeliverable?

What happens if my order is returned or otherwise undeliverable?

If your order is returned to us for any reason we will reship it free of charge if the shipping problem was our in our fault. If however, the address needs to be updated or changed there will be a small postage fee charged.

In the unlikely event that your package is returned to us, we will attempt to contact you three times to arrange a reshipment of your item (s) before putting the order on hold and awaiting your response.